Free Library of Philadelphia
Ask
Home > Ask a Librarian > Browse or Search Knowledge Base > Interlibrary Loan: FAQs
1.  How long can I keep the ILL material?

Most Interlibrary loan materials are due in 3 weeks; however the loaning library determines the due date for the item. Some items might be loaned for a shorter or longer period.

2.  Overdue ILL fines?

Late fees for Interlibrary loan items are $2.00 per day until the item is returned.
If an Interlibrary loan item becomes overdue, a $50 fine will be placed on your card until the Interlibrary loan item is returned. The $50 fee will be removed and replaced with the $2.00 per day late fee when the interlibrary loan item is returned.
 

3.  What if I lose or damage material obtained through Interlibrary Loan?

In the event that an item is lost or damaged, the borrower is responsible for the replacement costs.
Should you lose or damage an Interlibrary loan item contact the Interlibrary loan office at 215-686-5360.

4.  Can I renew Interlibrary Loan materials?

Unless noted on the item, Interlibrary loan staff can request a renewal of an Interlibrary loan.
Renewals are granted at the discretion of the lending library, not the Free Library of Philadelphia.
To request a renewal of your material please contact the Interlibrary loan office at 215-686-5360 prior to the original due date. We will contact the loaning institution and notify you of the new due date.
If the Interlibrary loan item is overdue, renewal of the item is not possible.
 

5.  How do I receive my Interlibrary loan item?

Interlibrary loan items can be picked up during library hours at any branch of the Free Library.

Parkway Central Library materials should be picked up during the library's hours of operation.

Please select your pickup location when filling out your request online.
 

6.  What does Interlibrary loan cost?

Most Interlibrary loan request are filled free of charge thanks to reciprocal agreements with other libraries.
If an item cannot be obtained for free, you will be notified by the Interlibrary loan department. At that time you can decide the fee you are willing to pay to get the item.

Note: You can also put in the maximum fee you are willing to pay for the book ($0-$50) when you fill out your ILL request online.
 

7.  What materials cannot be requested through Interlibrary loan?

• Titles not yet published
• Materials that have been published within the last 12 months
• Items that the Free Library already has on order
• Information that can be found through the Free Library’s electronic resources

8.  Who is eligible to use Interlibrary Loan?

 The InterLibrary loan service is available to patrons age 18 and older who possess a valid Free Library card.

9.  How long until I get the material that I requested?

The Interlibrary loan process can take as little as 3 days or as long as a month to receive materials, depending on the location and the availability of the item.

10.  How do I place an Interlibrary loan request?

If you are a first time user, you must register prior to using the Interlibrary loan service.
To register click on the red register link at the top of the Interlibrary loan page. http://libwww.freelibrary.org/illiad/logon.cfm
After reading and agreeing to the copyright information, you will be prompted to enter your personal information along with your library card number and PIN number.
Upon completing the registration process you can place your request for the Interlibrary loan item that you desire.
If you are a returning ILL user, you can log on with your library card number and PIN number and then submit your requests.
 

11.  Why do I need my library card number and Pin to use the system?

 Your Library card number and Pin number allow us to give you access to information about your Interlibrary loan requests. We can also enable you to edit your personal information such as address or phone number.

12.  Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from the online Interlibrary Loan system.
Our policy requires us to keep requests online for several years in order to comply with copyright law.

13.  Whom do I contact if I have problems or questions about Interlibrary loan?

Call the Interlibrary loan office at  215-686-5360 Weekdays 9 am-5pm or email illrequest@freelibrary.org

 

14.  What do I do if I get a new library card number?

To ensure there is no interruption in your service, please log onto the Interlibrary loan webpage and re-register with your new library card number and your PIN number.  After re-registering contact the Interlibrary Loan Department at 215-686-5360, so that we can merge your old account with your new one.

15.  What is Interlibrary loan?

Interlibrary loan is a transaction in which the Free Library of Philadelphia borrows materials from another library system on behalf of a patron. 
The Free Library of Philadelphia provides Interlibrary Loan services in order to enhance and extend the resources available to its users.
 

16.  What types of materials can be requested through Interlibrary loan ?

• Books
• Materials in a variety of languages
• Music and videos
• Government Documents
• Audio books
• Copies of magazine and newspaper articles in accordance with Title 17 of the U.S. Code.